Question 1

How can I track my Noyra journey?

Accepted Answer

Upon shipment, a mystical link will be sent to your registered email and phone number. This portal allows you to follow your parcel from our laboratory to your vanity in real-time.

Question 2

Can I modify an order after placement?

Accepted Answer

As our products are bottled with precision, modifications must occur within 2 hours of placement. Please contact our WhatsApp concierge immediately for any adjustments.

Question 3

What is the delivery timeline?

Accepted Answer

Our standard delivery timeline across Pakistan is 3-5 business days. Major cities often receive their rituals within 48-72 hours.

Question 4

Do you offer international shipping?

Accepted Answer

Currently, Noyra serves exclusively within Pakistan. We are working on establishing international channels to bring our apothecary to the global stage soon.

Question 5

Which payment modes are accepted?

Accepted Answer

We accept Cash on Delivery (COD) for orders up to PKR 15,000. For amounts exceeding this or for a seamless experience, we prefer Direct Bank Transfers (100% advance).

Question 6

Is online payment secure?

Accepted Answer

Absolutely. Our bank transfer portal is encrypted via industry-standard SSL, ensuring your financial data remains as private as your skincare ritual.

Question 7

Which product is right for my skin profile?

Accepted Answer

Dew Glaze™: For deep hydration and a weightless luminosity. Glow Veil™: A corrective concentrate for uneven texture and radiance. Bright Side Up SPF: Invisible daytime protection with an antioxidant boost.

Question 8

Are your ingredients ethically sourced?

Accepted Answer

Yes. Every ingredient in a Noyra formulation is vetted for efficacy, purity, and ethical provenance. We believe beauty should never come at a cost to the earth.

Question 9

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery. For safety and hygiene reasons, we can only accept items that are completely unopened, in their original apothecary packaging with seals intact.

Question 10

How do I create a Noyra account?

Accepted Answer

Accounts are seamlessly created during your first checkout. Simply check the "Save my details for faster rituals" box to establish your Noyra profile.

Question 11

What data do you store?

Accepted Answer

We utilize gs_session and gs_auth cookies to recognize your presence and maintain your shopping bag. These are essential for the boutique experience and do not track your activity outside our sanctuary. See our Privacy Policy for full details.

Frequently Asked
Questions

Orders & Concierge Tracking

Shipping Within Pakistan

Payment Methods

Our Formulations

Returns & Exchanges

Account & Privacy

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